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  • Getting Started
  • Introduction
  • Modules
    • Module 1: Reception Centre Services
    • Module 2: Reception Centre Structure
    • Module 3: Working in a Reception Centre
  • Summary
  • Resources

Other Emergency Response Centres

During a disaster response, additional emergency response centres may be opened to provide support:

  • Comfort Centre

    As a result of extreme weather events, members of the public are often finding themselves without power, sometimes for extended periods, or otherwise affected by the climate. While these events fall outside of traditional ESS response activities, and such events do not warrant the activation of a reception centre, there may be a need to open a facility whereby citizens can find respite from adverse weather conditions. Services provided may include shelter from weather, nourishment, companionship or information.

  • Emergency Operations Centre (EOC)

    The focal point for the community’s overall management of the disaster.  Coordination and direction for the entire community response is provided by senior representatives from each of the key agencies involved in the response and may include law enforcement, fire and rescue, ambulance, engineering, utilities, ESS, health, public works, Office of the City Manager, or the Chief Administrative Officer. Information from the RC is important to the EOC group. It will inform them as to the needs of evacuees and the assistance the RC has provided to the people who have experienced the disaster.

    Surrey Emergency Operations Centre 2005

    Surrey EOC 2005
  • Group Lodging

    A group lodging facility provides emergency shelter style accommodations for persons affected by the disaster, either evacuees or emergency responders. It could be co-located with the RC or at a separate location.

    Group Lodging Set-up From BC Housing Exercise on April 4, 2009

    Group Lodging Exercise Set-up 2009
  • Volunteer Services Centre

    When a disaster happens in a community, many people will simply walk in or phone the RC to offer assistance. The ESS team can set up a Volunteer Services area within the RC or they can set up a separate facility designated strictly to manage walk-in disaster volunteers.

Module 1 Menu

  • Module 1: Reception Centre Services
    • What is a Reception Centre
      • Services Provided at a Reception Centre
      • When is a Reception Centre Opened?
      • Other Emergency Response Centres
    • Module 1 Summary

About

  • About Us
  • Acknowledgements
  • Contact Us

Partners

  • JIBC Emergency Management Division
  • Emergency Management BC
Creative Commons License

Introduction to Reception Centres by Emergency Management BC (EMBC), in partnership with the Justice Institute of British Columbia (JIBC) is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License. Permissions beyond the scope of this license may be available at https://www.jibc.ca/ess/