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  • Getting Started
  • Introduction
  • Modules
    • Module 1: Reception Centre Services
    • Module 2: Reception Centre Structure
    • Module 3: Working in a Reception Centre
  • Summary
  • Resources

Reception Centre Organizational Structure, Roles & Responsbilities

Only those functions that are needed should be activated. Generally, when activating an RC for a smaller event, the following four functions (denoted with red stars in the figure below) must be activated:

  1. RC Manager
  2. Registration
  3. Referrals
  4. Documentation

 

Other functions will be activated as needed. It is important to note that one responder can perform several functions. The RC Manager, along with the management team (could be the first 3-4 people in), will determine clear actions for the first operational period such as the services and set-up required.

The smallest elements in these organization charts are referred to as units. If more than one individual works within a unit, a Supervisor may be appointed to the unit (e.g., Meet & Greet Supervisor). When the number of units in any particular section exceeds seven (maximum span of control), functional branches should be established. Each branch will have a Branch Coordinator (e.g., Primary Services Branch Coordinator). Each major function (Operations, Planning, Logistics, Finance) is referred to as a section. The title for each head of a section is Chief (e.g., Operations Section Chief). The head of a RC is referred to as the RC Manager, and this position may appoint Officers (e.g., Information Officer) to address the management functions of Information, Liaison, and Safety, or the RC Manager may take on some or all of those duties. The fully expanded RC organizational structure is shown in the figure below.

The ESSD is shown as a dotted line because he/she is likely located at the local authority EOC as the ESS Branch Coordinator within the Operations Section.

Click on the hot spot to view a description of the primary roles and responsibilities of each of these functions
The full function descriptions with a corresponding checklist of tasks to be completed during activation, operations, and demobilization, can be found in the be found in the Reception Centre Operational Guidelines (RCOG) in the 'Tools' section of the Resources page of this website

Module 2 Menu

  • Module 2: Reception Centre Structure
    • Reception Centre Functions
    • Reception Centre Organizational Structure, Roles & Responsbilities
    • Module 2 Summary

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Introduction to Reception Centres by Emergency Management BC (EMBC), in partnership with the Justice Institute of British Columbia (JIBC) is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License. Permissions beyond the scope of this license may be available at https://www.jibc.ca/ess/