Call us: 1.888.898.5422
facebook
flickr
linkedin
twitter
youtube
email
  • Getting Started
  • Introduction
  • Modules
    • Module 1: Reception Centre Services
    • Module 2: Reception Centre Structure
    • Module 3: Working in a Reception Centre
  • Summary
  • Resources

Registration & Referrals Area Set-Up

The recommended model for providing services to evacuees is the One-Stop option
T

here are two basic models for delivering registration and referral services within a RC – one-stop and two-stop. Although the recommended model for providing services to evacuees is the one-stop option, there may be times when you want to move to a two-stop process. This decision may be based on the size of the community, the number of evacuees, the number of ESS responders, the number of walk-in volunteers, the RC floor plan, etc. Your ESS team will need to decide which method will be the most effective, given the circumstances of the incident. Either option is viable. In larger events, there may be an option to use a phone-in registration system, though this is not a preferred model.

  • Option 1: One-Stop

    Registration and Referral One Stop Sign

    When evacuees come to a RC, they are greeted by a Meeter and Greeter who will assess their needs and send them to the appropriate station in the RC.

    If an evacuee or family requires registration and referrals (food, lodging, and/or clothing), a Meeter and Greeter will send them to Registration and Referrals, who will register them on the ESS File – Registration and Services Record and complete the appropriate ESS Referral Forms as needed. One responder, for Registration and Referrals, completes both the Registration and Referrals functions at one station or one-stop.

    If the evacuee or family does not require any assistance with food, lodging, and/or clothing, and only needs to register, then the Meeter and Greeter may send them to the Registration Only station. Registration Only is an express line, which can fast-track evacuees who only need to register.

  • Option 2: Two-Stop

    There may be situations when a community ESS team decides to move to a modified version of the one-stop service delivery. This two-stop option works as follows:

    Stop One: All evacuees will be sent to the Registration station to register their safety and whereabouts.

    Stop Two: Following registration, only those evacuees requiring assistance with food, lodging, and/or clothing will be sent to a second station to be interviewed by Referrals, who in turn will provide ESS Referral Forms to be taken to local suppliers. Completed ESS File – Registration and Services Record Forms need to be promptly delivered to Referrals Workers to keep the process flowing.

    Registration and Referrals Two Stop Sign

  • One-Stop/Two-Stop Pros & Cons

    A list of pros and cons of the One-Stop versus Two-Stop options are summarized in the table below.

    Table for the Pros and Cons of the One-Stop and Two-Stop Models
    One-Stop/Two-Stop Model Pros & Cons

 

 

Module 3 Menu

  • Module 3: Working in a Reception Centre
    • ESS Call Out
    • Reporting to Work
      • First-In
    • Reception Centre Set-Up
      • Reception Centre Kit
      • Function/Service Areas
      • Registration & Referrals Area Set-Up
      • Sample Floor Plan – Minimal Services
      • Sample Floor Plan – Full Services
    • Guidelines for Working in a Reception Centre
    • Directing Arrivals at the Reception Centre
    • Demobilizing
    • Module 3 Summary

About

  • About Us
  • Acknowledgements
  • Contact Us

Partners

  • JIBC Emergency Management Division
  • Emergency Management BC
Creative Commons License

Introduction to Reception Centres by Emergency Management BC (EMBC), in partnership with the Justice Institute of British Columbia (JIBC) is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License. Permissions beyond the scope of this license may be available at https://www.jibc.ca/ess/