here are two basic models for delivering registration and referral services within a RC – one-stop and two-stop. Although the recommended model for providing services to evacuees is the one-stop option, there may be times when you want to move to a two-stop process. This decision may be based on the size of the community, the number of evacuees, the number of ESS responders, the number of walk-in volunteers, the RC floor plan, etc. Your ESS team will need to decide which method will be the most effective, given the circumstances of the incident. Either option is viable. In larger events, there may be an option to use a phone-in registration system, though this is not a preferred model.
Option 1: One-Stop
When evacuees come to a RC, they are greeted by a Meeter and Greeter who will assess their needs and send them to the appropriate station in the RC.
If an evacuee or family requires registration and referrals (food, lodging, and/or clothing), a Meeter and Greeter will send them to Registration and Referrals, who will register them on the ESS File – Registration and Services Record and complete the appropriate ESS Referral Forms as needed. One responder, for Registration and Referrals, completes both the Registration and Referrals functions at one station or one-stop.
If the evacuee or family does not require any assistance with food, lodging, and/or clothing, and only needs to register, then the Meeter and Greeter may send them to the Registration Only station. Registration Only is an express line, which can fast-track evacuees who only need to register.
Option 2: Two-Stop
There may be situations when a community ESS team decides to move to a modified version of the one-stop service delivery. This two-stop option works as follows:
Stop One: All evacuees will be sent to the Registration station to register their safety and whereabouts.
Stop Two: Following registration, only those evacuees requiring assistance with food, lodging, and/or clothing will be sent to a second station to be interviewed by Referrals, who in turn will provide ESS Referral Forms to be taken to local suppliers. Completed ESS File – Registration and Services Record Forms need to be promptly delivered to Referrals Workers to keep the process flowing.
One-Stop/Two-Stop Pros & Cons